Frequently asked questions

Where do you ship from?

All frogs are handmade and shipped with love from Ukraine💛

Do you ship internationally?

Yes, I ship to the USA (7-14 days), Canada, and Australia (14-31 days) with a tracking number.
If you are from another country, please contact me to check if delivery to your location is possible.

Is there free shipping?

Yes, I offer Free Shipping on all orders over $49.

How do I track my order?

You will receive a confirmation email with a tracking number once your order is shipped.

What if I provided the wrong address?

Please double-check your shipping address! If you notice an error, contact me within 12 hours. Once the order is shipped, I unfortunately cannot change the delivery path.

Are there import taxes?

For US customers, I handle customs documentation and prepay import taxes.

What is your return policy?

As these are unique collectibles, I do not accept returns or "change of mind" refunds.

If there is any issue with your order, please contact me within 48 hours of delivery.

Can I cancel my order?

Cancellations are accepted within 24 hours of purchase if the item hasn't shipped.

What if my item arrives damaged?

Please contact me within 48 hours of delivery with photos of the item and packaging.

Is it safe for children?

No, these are art collectibles with small parts and wire frames, not intended for children under 10.

How do I care for my frog?

Use only gentle spot cleaning with a damp cloth. Do not wash or soak in water.

Can the frog stand on its own?

I include a special stand in every package so your frog can stand firmly and securely.

Can I pose my frog?

Yes, the internal wire allows for gentle posing, but avoid frequent sharp bending.

Will it look exactly like the photo?

Each frog is 100% handmade, so there may be tiny, charming differences.